our history
Highland’s founder and Broker in Charge, Will Spence, has worked in the property management industry for over 15 years, and has developed a team that specializes in both single-family and multi-family investments. Over the years, Will has enjoyed the benefit of working for a family-owned real estate business growing its portfolio from the ground up, as well as working on a corporate level managing hundreds of units across the East Coast. No matter the size of your portfolio, this perspective and experience has given Will the ability to meet you where you are and help you achieve your goals.
OUR PHILOSOPHY
Will has always admired the philosophy of Henry Ford’s assembly line, and believes that in order to successfully manage a property we need to approach it from a team perspective. We believe that each team member comes with their own strengths and weaknesses, and by respecting this truth we organize Highland’s “assembly line” in order to best manage your assets. This business model stabilizes and develops a property from start to finish, and produces efficiency and responsiveness which creates a happier tenant, and produces a greater yield and ROI which creates a happier owner.
Industry Leader
Commitment to Quality
Dedicated to Growth
OUR VISION AND CORE VALUES
Our Vision:
Surpassing Expectations by
Cultivating Excellence
Highland dares to be a company that builds up its employees, helps them grow in their careers and in their aspirations; a company that fosters their potential and celebrates their achievements.
Through this empowerment and celebration, we envision a management company that provides its clients with a staff that is not only intelligent and hardworking, but shows up each day with honesty, integrity, kindness, and humility. We believe in serving without ego, always fighting for the greater good, valuing relationships over money, and embracing the fundamental philosophy, “Treat others how you wish to be treated.”
Meet The Team
Will Spence
Managing Broker
Will Spence has worked in property management for over fifteen years, and holds NC Real Estate Brokers License, and CAM (Certified Apartment Manager) certification.
Lee Bowles
Leasing Manager
Lee Bowles has worked in property management for the last three years, and after growing up in a family of entrepreneurs and business owners, Lee has seen first hand what it takes to create a successful life by following both passion and strengths.
Cierra Lopez
Administrative Assistant
Cierra Lopez has excelled in the property management industry since 2017. She brings to the team a keen eye for detail, superb organization and data processing, as well as excellent customer service and communication.
Gisela Salazar
Assistant Property Manager
Gisela was born and raised in Honduras! As a new resident of the United States since 2018, Gisela has spent five years working in the customer service industry, as well as coaching her private clients as a personal fitness trainer.
Eric Arendshorst
Maintenance Coordinator
Eric was born and raised in Durham, and then became a resident of Alamance County since 2006. Eric has a strong passion for maintenance, and spent 8 years working as a maintenance technician in the medical manufacturing industry, and then another 5 years as a licensed HVAC technician.
Gale Fernandes
Bookkeeper
Gale is a member of the Balanced Bookkeeping staff, and works alongside Shelley Cole and her team to ensure that Highland and its clients have accurate and thorough accounting and reporting each month.
Shelley Cole
Controller
A native of Mebane, NC, Shelley Cole is the founder of Balanced Bookkeeping of NC. With almost a decade of proven experience under her belt, Shelley has learned that the key to success for her clients is best achieved through a team approach.
